Patient interview – reading
Read the text
(…) Almost every person has a history of dental care, some good and some bad. Some come in with skepticism about what the dentist will tell them because they have heard it before and still don’t trust the information. Patients that have been referred by other satisfied patients of record, come in with higher trust in the beginning, however, this trust must be validated by a professional, business and clinical team with better than average treatment standards to keep the patient happy.
The new patient interview is recommended to gather information that would be necessary in order to discover the patient’s motivating factors for seeking dental care.
When the new patient arrives at the office, she/he is greeted and welcomed by the Scheduling Coordinator/Business Coordinator. The patient’s information from the new patient packet that was sent out ahead of the appointment, or was filled out on the website, is verified and entries in the computer are completed. The patient is then asked to take a seat.
The Treatment Coordinator is summoned to the desk and the Scheduling Coordinator/Business Coordinator, introduces her/him to the patient.
“Mrs. Brown, this is Jane, our Treatment Coordinator, she will be assisting Dr. Smith with your appointment today.”
The patient is then escorted to the Consultation area and asked to take a seat. Jane will then sit, facing the patient, and ask the following open-ended questions:
- “How did you hear about our office?”
- “What brings you to our office today?
- “What expectations do you have of a dental practice?”
- “What positive experiences have you had in a dental practice?”
- “How do you feel about the appearance of your smile?”
- “What negative experiences have you had in a dental practice?”
- “If you could change your teeth in any way, what would you change?”
If the patient indicates that he/she is not happy with the current dental situation, such as, old chipped veneers, loose fitting partial, bad breath, bleeding gums etc., the questions that follow are designed to have the patient share more information about what he/she expects from dental treatment.
(…)
Source: https://www.mckenziemgmt.com/managementtips/print/belle/PrintBelleArticle311.html
Ćwiczenie 1.
Dopasuj słówko do tłumaczenia
Ćwiczenie 2.
Przetłumacz zdania
